Overview
Provided scheduled and on-demand field support, up to two days per week, for endpoint hardware and peripherals.
Coordinated remote troubleshooting sessions, gathered local diagnostic details, and documented findings.
Checked network ports and cabling and supported hardware installation and rack-and-stack work.
Securely wiped approximately 40 company laptops and prepared them for return to Lenovo.
The Challenge
Distributed sites needed hands-on troubleshooting and hardware lifecycle support alongside remote technical teams.
The Solution
Combined on-site endpoint and network checks with remote-session coordination, documented findings, and controlled device retirement.
Delivered field support across multiple device types and completed secure preparation of approximately 40 laptops for vendor return.